Work Orders

Work Requests are for the maintenance or repair of existing facilities and/or equipment, such as:

• Building Comfort
• Custodial Services
• Elevators
• Grounds
• Labor Services
• Leaks
• Lighting and Electrical
• Lock/Door/Key Malfunction
• Pest Removal
• Plumbing
• Windows & Doors

• Life-threatening situations, flooding, electrical hazard, chemical spills, or elevator entrapment - report immediately to University Police at 716-878-6333.
• Electronic Door Entry - submit an IT Ticket.
• Key Requests for Academic/Administrative Buildings - submit a Key Request.
• Project Request to change or renovate a space - submit a Facility Project Request Form (pdf).
• Surplus - submit a Surplus Request through Property Control.
• Technology Related (Telephones, Internet, Computer Support) - submit an IT Ticket.

• ReADY is a user-friendly integrated facility service request solution, developed by AssetWorks, for the submission and management of Work Requests.
• It replaces the previous work order system. 
• It is available to anyone with Buffalo State credentials (username and password).
• Facilities staff manage approved work requests through AssetWorks AiM as well as a series of mobile applications.
• The implementation of AssetWorks on all SUNY campuses is part of a SUNY Capital Facilities initiative.

Can I just call in my request?

• To properly track and complete requests you must submit them through the Maintenance Work Request portal. The exception is for life-threatening situations, flooding, electrical hazard, chemical spill, or elevator entrapment. These situations should be reported immediately to Facilities Customer Service at 716-878-6111.

I don't see a request tile for my needed request.

• If you don't see an appropriate tile for your request, you can try using the Search box in the upper right-hand corner or the Maintenance Request Portal page. Also, consult the list of requests listed above that cannot be submitted through the Maintenance Request Portal. If you still can't find an appropriate tile, use the "General, Furniture Repair or Other Maintenance" tile and choose the "Other" option when asked what the problem is.

I don't see my location listed.

• Please select the location nearest to the request location and include the actual location in your service request.

How do I check the progress of my request?

• The Maintenance Request portal will list your submitted work orders under the Process tab. You can click the Open line to see a list of all of your open Work Orders. You can click on an individual work order. The Details tab shows your submission. The Attachments tab allows you to upload an image or document. The Comments tab allows you to add a comment to Customer Service. NOTE: If you upload an image, please add a comment alerting Customer Service that a new image was uploaded. The AIM tab shows the status history and will also provide the work order number. Statues include: 
  • Open (the request has been submitted). 
  • New (the request has been accepted by Customer Service and routed to the appropriate shop). 
  • Assigned (the request was assigned to a specific shop person(s))
  • Completed (the shop person(s) completed the work)
  • Closed (the supervisor has closed the phase)
  • Reopen (the supervisor has reopened the phase to add hours, notes or possibly additional work)
• You can also set Email Notification preferences under Settings, User Profile. Check the box for AiM Status updates if you wish to receive emails when your work order status changes.

How long will be request take to complete?

• Requests are scheduled and prioritized based on resource availability.

• The Maintenance Request Portal is accessed using your Buffalo State username and password. This includes Multi-factor Authentication. If you need help with your username, password or Multi-factor Authentication, contact the IT Help Desk at 716-878-HELP (4357)
• The first time you log into ReADY, go to Settings, User Profile and add your phone number.
• When submitting a work request, users need to be prepared to provide relevant information including location and details of the issue. Photos can also be uploaded to provide more information.
• Never use your browser's back button in the Maintenance Request Portal to go to the previous page. Use the Previous button instead.
• Step by step instructions (PDF) provide more detail on the process.
• If you still need assistance, please contact Facilities Customer Service during regular business hours (Monday-Friday 7:30 a.m. - 4:00 p.m.) at facilities@buffalostate.edu or call 716-878-6111.